Technology and Professional Services Errors and Omissions (E&O) Coverage
Professional
Our Technology and Professional Services E&O coverage provides comprehensive coverage for negligent acts in the performance of your technology and professional services, creation or manufacturing of your technology products, or failure of your technology products to meet a particular standard.

Product details

Coverage

Our policy includes coverage for:​

• Negligent misrepresentation or breach of duty

• Injury to a person arising out of defamation, including libel, slander, or other defamatory or disparaging statements or material

• Infringement of an intellectual property right such as copyright, trademark and domain name

• The failure of technology products to perform the intended function or serve their intended purpose; and the failure of technology services, professional services or technology products to meet any applicable legal or industry standard concerning quality, safety or fitness for a particular purpose.

• Negligent creation, design, distribution, manufacturing of computer or Computer or telecommunications hardware or software products, components or peripherals or electronic products or components sold by or on behalf and for the benefit of an Insured; and leased or licensed by an Insured to third parties, including software updates, service packs and other maintenance releases provided for such products.

• Acts, errors or omissions in the failure of rendering any of the following Technology Services: computer, cloud computing, information technology, telecommunication, electronic services and any related consulting and staffing services including but not limited to data processing, data and application hosting, the provision of managed services, software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), network as a service (NaaS), computer systems analysis, computer consulting and training, programming, computer systems installation, management, repair, and maintenance, network design and Internet service.

What makes our policy different?

• A broadened technology services and products definition with the ability to customize any other professional service

• Coverage extends to outsourced providers, including cloud providers, and provides coverage for the acts of rogue employees

• Broad media coverage includes both online and offline content, including content published on social media

• Ability to add full cyber suite of solutions

Capacity

Up to USD 10 Million
Coverage available on a primary or excess basis.

Coverage

Our policy includes coverage for:​

• Negligent misrepresentation or breach of duty

• Injury to a person arising out of defamation, including libel, slander, or other defamatory or disparaging statements or material

• Infringement of an intellectual property right such as copyright, trademark and domain name

• The failure of technology products to perform the intended function or serve their intended purpose; and the failure of technology services, professional services or technology products to meet any applicable legal or industry standard concerning quality, safety or fitness for a particular purpose.

• Negligent creation, design, distribution, manufacturing of computer or Computer or telecommunications hardware or software products, components or peripherals or electronic products or components sold by or on behalf and for the benefit of an Insured; and leased or licensed by an Insured to third parties, including software updates, service packs and other maintenance releases provided for such products.

• Acts, errors or omissions in the failure of rendering any of the following Technology Services: computer, cloud computing, information technology, telecommunication, electronic services and any related consulting and staffing services including but not limited to data processing, data and application hosting, the provision of managed services, software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), network as a service (NaaS), computer systems analysis, computer consulting and training, programming, computer systems installation, management, repair, and maintenance, network design and Internet service.

What makes our policy different?

Our policy form is written in a way that is easy to read and navigate with embedded hyperlinks. Our policy includes broader terms and expanded coverage for emerging risks. More specifically, the policy provides for:

• A broadened technology services and products definition with the ability to customize any other professional service

• Coverage extends to outsourced providers, including cloud providers, and provides coverage for the acts of rogue employees

• Broad media coverage includes both online and offline content, including content published on social media

• Softened Hammer Clause included in base form

• Notice of claim limited to select executive officers

• Exceptions to the Breach of Contract Exclusion including negligent performance of technology services or professional services, breach of confidentiality provisions and violations of intellectual property rights

Client Profiles

• Technology companies: software developers, hardware manufacturers, cloud service providers, system integrators, IT consultants

• Telecommunication companies: wireline, wireless, VOIP, cable and DSL providers; telecommunication equipment

• Internet companies: social media companies, ISP’s, ASP’s, domain name registrars, web hosting services, development, design and maintenance of websites

Typical Information Required

Completed application, Claims history and Financial Data may be required.

Information and Research

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Capacity

Up to EUR 10 million

Coverage

Sub-limits for first-party incident response costs:
– Emergency response 
– IT security forensics
– Legal consulting 
– Notifying data subjects
– Call center/hotline and credit monitoring 
– PR consulting costs
– Credit monitoring for data subjects
– Regulatory actions and civil fines/penalties

Client Profiles

The product can be tailored to specific technology, cyber and data risks, including but not limited to the following: 
– Technology service providers
– Telecommunications
– Financial services
– Professional service firms
– Retailers
– Hospitality
– Healthcare

Typical Information Required

Completed application

Limits On Product

Up to EUR 15 million

This general product description is informational only. It is neither an offer to sell nor a solicitation to purchase any particular insurance product. Products are subject to legal and underwriting requirements. Coverages may not be available in all jurisdictions, including without limitation any jurisdiction within the United States, and may be available only through appropriately licensed producers. In addition, GAPS’s provision of publications or services is not an indication of the existence or availability under any policy of coverage for any particular property or type of loss or damage. Policies underwritten from Bermuda, Brazil, China, Mexico, Switzerland, or written by XL Insurance Company SE are only available through non US-based brokers. The Insurance companies of XL Group Ltd are: Greenwich Insurance Company, Indian Harbor Insurance Company, XL Insurance America, Inc., XL Specialty Insurance Company, XL Insurance Company of New York Inc., XL Bermuda Ltd, XL Insurance Company SE, XL Insurance Switzerland Ltd, XL Insurance (China) Company Limited, XL Seguros Brasil S.A., T.H.E Insurance Company and XL Insurance Mexico SA de CV. Coverages placed with Lloyd’s Syndicate #1209 are managed by Catlin Underwriting Agencies Limited and supported by XL corporate capital. Additional important information regarding our business is provided on our Legal Notices page.

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