Complaints Against Company Business

In the event that you wish to make a complaint you may contact us on:

Complaints Manager
Catlin Insurance Company (UK) Ltd / XL Insurance Company SE
20 Gracechurch Street
London
EC3V 0BG

Tel: 0207 7438487
Email: xlcatlinukcomplaints@xlcatlin.com



We will investigate your concerns and issue you with a final response. Should you remain dissatisfied with the response that you receive from us, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.


The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financialombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk


The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for Catlin Insurance Company (UK) Ltd and XL Insurance Company SE is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit http://ec.europa.eu/odr .

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