Complaints

At Catlin we look at complaints objectively, and aim to provide the fairest outcome for our customers. We are grateful for the feedback provided by our customers. It gives us the opportunity to see where things may have gone wrong and how we can put them right. We use this information to continuously improve our business and processes to ensure we are providing the best service possible.

 

Number of complaints received 

Number of complaints closed 

 Complaints closed within 8 weeks (%)

 Complaints upheld by firm (%)

Banking and credit cards

0

0

0

0

Home finance

0

0

0

0

General insurance and pure protection

379

455

96%

41%

Decumulation, life and pensions

0

0

0

0

Investments

0

0

0

0

Credit-related

0

0

Not applicable

0

The above figures relate to policies underwritten by Catlin Insurance Company (UK) Ltd. only, for the period 1 January to 30 June 2016.

Catlin also trades under the name of Angel Underwriting.

Making a Complaint

If your policy is underwritten by Catlin Underwriting Agencies Limited, or XL Catlin Syndicates 2003, 3002 or 1209 please click here







If your policy is underwritten by Catlin Insurance Company (UK) Ltd, or XL Insurance Company SE please click here



 

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