Our Guiding Principles

Focus on Talent.

Promises are based on trust. XL Catlin’s claims people work hard to build relationships with clients and earn that trust. Our experienced team has a wealth of insurance and claim handling expertise. We have industry experience. We understand your business. We’ll explain decisions and proposals clearly. When needed, we partner with world-class experts to work on your behalf. And we put this collective knowledge to work to resolve even the most complex claims fairly and effectively.

Consistent Global Delivery. Local Adaptability.

The world is a big place. Across the globe – our team delivers the same uncompromisingly high levels of service wherever and whenever you need us. Our process and practice is globally consistent to deliver prompt, fair and accurate service – and we also empower and equip our regional teams so they can be flexible in meeting your local needs. Together we agree on reporting and response timelines. Then we’ll work with you to deliver what you need.

Excellence. Always.

We’ll go a step further, partnering with you and your broker to focus on your unique needs. You’ll get to know us early on and always know who to talk to about your claim. Plus, we’re constantly on the lookout for ways to be more effective and efficient. We innovate. Ask us about our options to share claims data with you online and on the go. In short – we work harder to deliver technical excellence and quality service throughout your claims experience.


 Now, we know what you’re thinking – every insurance company says this about its claims service. You’re right. But don’t take our word for it, listen to what others are saying about us:

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