Our team is available 24/7 in case you need to make a claim. We understand that in times of crisis a prompt response from an insurer can make all the difference and so we are determined to go that extra mile to help all our customers with their claims.
When you make a claim you can expect:
– a professional able to respond to you in a timely fashion
– a trained expert handling your enquiry
– clear instructions on what will happen next
– a dedicated claims team to help you through the process
– regular updates on progress
– fast turnaround times
– a fair assessment of your claim.
To report a new loss, or to speak with a member of our multi-award winning claims team, please contact us on:
– For London market claims: 0333 0040 222*
– For Fine Art & Specie claims: 0333 0041 555*
– For Cargo claims: 0333 0041 777*
* Calls to 03 numbers are charged at a local rate, and cost no more than a national rate call to an 01 or 02 number. Calls from mobile count towards any inclusive minutes in the same way as 01 and 02 calls.
If you have any feedback about our service or would like to escalate an enquiry, please email: email@example.com