Asia Pacific claims enquiries for Catlin companies

When you need to make a claim, we have a specialist claims handler ready to assist.

In order to allow our handlers to react quickly to your claim, it would be helpful if the following information and documentation could be provided with your submission:

– Our policy number (six or seven figure reference next to the Catlin stamp)
– Full details of the incident giving rise to the claim, any supporting documentation (medical report, forensic report, medical claim forms, medical and/or death certificate, adjuster report) for the accident and / or injury.
– Copies of original policy, schedule, wordings and endorsement
– If we decide to appoint an adjuster, the contact details of who, at the insured, the adjuster should speak to, to arrange their attendance (applicable only if Catlin is the lead underwriter)

Who to contact

In the event of a claim or notification of circumstance, our aim is to provide a quick and efficient claims process, underpinned by the technical knowledge, advice and experience of our highly capable claims staff.

In order to streamline the claims process, and to enable our claims staff to respond promptly, we would ask that you send your claims notification to one of the following e-mail addresses:

For Accident & Health or Treaty:
treatyclaims@xlcatlin.com

For Aviation, Cargo, Hull, Offshore or Onshore Power or Specie:
masclaims@xlcatlin.com

For Casualty, Directors & Officers, Financial Lines, General Liability, Product Liability or Product Recall:
liabilityclaims@xlcatlin.com

For Construction, Property or when you are unsure as to the line of business concerned:
nmclaims@xlcatlin.com

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