Our claims service is the promise. We take that promise very seriously. In everything we do, we keep the focus on you, the client – and we live our XL Catlin Commitments in every claim we handle:
Starting early in the client relationship, the team works closely with our underwriters and risk engineers so they’re better prepared to address the claim if there’s a loss
In today's climate of over-capacity, extreme competition and product commoditization it can be hard to differentiate one insurer from another and easy to overlook those moments that serve as a reminder of what great looks and feels like The claims service we received was truly great,first-class. Thank you for your reminder of what it means for an insurer to be a leader in your field.
Broker, Asia Pacific Region
I just received the claim check...I want to thank each of you for an amazing job in the way this was handled. It could not have been more professional, easy or quicker. I know [the client] greatly appreciate ;all of your work and effort. Thank you.”
Fine Arts Broker, Americas Region
As a national provider of high risk adventurous activities the relationship with our insurer is a key business issue. The team at XL Catlin have taken the trouble to really understand our business and shown their confidence in us by treating us as a partner in insurance rather than as a client. The care shown by them of our business has been exemplary. They have not focused solely on financial outcomes but have worked hard to get the best result for us as a company. They have been very impressive and I fully expect this to be a long term relationship.
Client, UK/Ireland Region
The XL Catlin claims team are, in my opinion, the market benchmark. I keep saying it to our supporting brokers and they invariably agree. I have no doubt that the development of some of our key broker relationships has been down to this one critical element of the insurance process. Well done to you and the team. You’re making our job easier I assure you.”
Director of coverholder, Asia Pacific Region
Report a Claim
Check Claim Status
For general claims inquiries (North America) please call toll free 1-877-720-8844 (from inside the U.S.) or 1-610-968-2600 (from outside the U.S.)
To contact the claims team enter your reference number below.
* XL GlobalClaim, Legacy, Insured or Broker claim reference number
CatlinEmail Us to contact our claims team.
Gracechurch Award Winner Quality
XL Catlin earned the Gracechurch ‘Outstanding’ rating based on:
- Having over one in three service ratings in the ‘excellent’ range.
- Market leading ratings on Accessibility and Commerciality Brokers highly praising the efficiency, knowledge, and the willingness of the XL Catlin London Market claims team to go the extra mile