What is an insurance policy after all? When you pay an insurance premium, you're buying a promise. And when you buy an XL Catlin insurance policy, our promise is to investigate, manage, and resolve your covered claim - so you can move forward with getting back to business as soon as possible. We call it: Getting you from Stop to Go.

Our claims service is the promise. We take that promise very seriously. In everything we do, we keep the focus on you, the client – and we live our XL Catlin Commitments in every claim we handle:

  • Report a Loss
  • Submit an Inquiry
    • XL Group

      To contact the claims team enter your reference number below.

      * XL GlobalClaim, Legacy, Insured or Broker claim reference number

    • Catlin

      Email Us to contact our claims team.
  • AccessXL (Claims)

At XL Catlin, our claims goal is simple: provide consistently superior service, wherever and whenever you need us. Just like we promised.

So how do we do it? It’s pretty straightforward. Our flexible global claims operation is built on three guiding principles.

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