Claims
What is an insurance policy after all? When you pay an insurance premium, you're buying a promise. And when you buy an XL Catlin insurance policy, our promise is to investigate, manage, and resolve your covered claim - so you can move forward with getting back to business as soon as possible. We call it: Getting you from Stop to Go.

Our claims service is the promise. We take that promise very seriously. In everything we do, we keep the focus on you, the client – and we live our XL Catlin Commitments in every claim we handle:

Starting early in the client relationship, the team works closely with our underwriters and risk engineers so they’re better prepared to address the claim if there’s a loss

Starting early in the client relationship, the team works closely with our underwriters and risk engineers so they’re better prepared to address the claim if there’s a loss
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  • Report a Claim
  • Check Claim Status
    • XL Group

      To contact the claims team enter your reference number below.

      * XL GlobalClaim, Legacy, Insured or Broker claim reference number

    • Catlin

      Email Us to contact our claims team.
  • AccessXL
GraceChurch Outstanding Service Quality

Gracechurch Award Winner Quality

XL Catlin earned the Gracechurch ‘Outstanding’ rating based on:

  • Having over one in three service ratings in the ‘excellent’ range.
  • Market leading ratings on Accessibility and Commerciality Brokers highly praising the efficiency, knowledge, and the willingness of the XL Catlin London Market claims team to go the extra mile

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