Our claims service is the promise. We take that promise very seriously. In everything we do, we keep the focus on you, the client – and we live our XL Catlin Commitments in every claim we handle:
Starting early in the client relationship, the team works closely with our underwriters and risk engineers so they’re better prepared to address the claim if there’s a loss
In today's climate of over-capacity, extreme competition and product commoditization it can be hard to differentiate one insurer from another and easy to overlook those moments that serve as a reminder of what great looks and feels like The claims service we received was truly great,first-class. Thank you for your reminder of what it means for an insurer to be a leader in your field.
Broker, Asia Pacific Region
I just received the claim check...I want to thank each of you for an amazing job in the way this was handled. It could not have been more professional, easy or quicker. I know [the client] greatly appreciate ;all of your work and effort. Thank you.”
Fine Arts Broker, Americas Region
As a national provider of high risk adventurous activities the relationship with our insurer is a key business issue. The team at XL Catlin have taken the trouble to really understand our business and shown their confidence in us by treating us as a partner in insurance rather than as a client. The care shown by them of our business has been exemplary. They have not focused solely on financial outcomes but have worked hard to get the best result for us as a company. They have been very impressive and I fully expect this to be a long term relationship.
Client, UK/Ireland Region
The XL Catlin claims team are, in my opinion, the market benchmark. I keep saying it to our supporting brokers and they invariably agree. I have no doubt that the development of some of our key broker relationships has been down to this one critical element of the insurance process. Well done to you and the team. You’re making our job easier I assure you.”
Director of coverholder, Asia Pacific Region
I would like to thank you again for your [claims] team’s professionalism. It is for this reason that we are also now placing our liability cover with XL Catlin. …We see this as a long-term partnership and hope to have created a win-win situation for us both. …The negotiations were difficult and detailed, but always fair and respectful. In addition, you work with first-class subject matter experts who also live this philosophy.”
Client, Europe, Middle East, Africa Region
Thought it appropriate to provide some feedback about your claims service. In our biweekly national broking meeting, one of our rising national claims team stars expressed her thoughts on XL [Catlin]. Her comments were centred around how pleasant it was to work with claims team, how efficient they were in appointing assessors / legal advisers and how nothing was ever too much trouble. [The Broker] said XL [Catlin] were clearly the best insurers to deal with on claims…...thanks for the great work of your claims team. Broker, Asia Pacific, Australia
[We Are] pleased and impressed with the claim services from both [XL Catlin claims handlers] and would pay extra to stay with XL [Catlin]. Client, Americas, Casualty
I need to tell you what a great job [XL Catlin’s claim handler] did in handling my client’s claim. [He] stepped in and navigated the claim with a complete understanding of the relationships involved. He considered the dynamics between the insured and [the other parties involved in the claim] and managed to allow all parties to leave the table with a great level of satisfaction. Typically in situations like this, the claim gets passed from person to person, emails get lost, files deleted and the frustrations builds on all sides. [The XL Catlin claim handler’s] thoroughness, organization, negotiating skills, understanding of the “math” and management of the claim from start to finish should be commended. Broker, Americas, Energy, Property & Construction
“I have worked with the XL [Catlin] Bermuda claims team consistently since I arrived in Bermuda in 2001. While the XL [Catlin] Claims Team has most certainly expanded in both size and quality, the one constant has been the integrity with which XL [Catlin] has handled claims both large and small, across all lines of coverage placed in the Bermuda Market…” Broker, Americas, Bermuda
Thank you again for the clarity, the civility and the wisdom you brought to the table and enable us to settle this matter. Mediator, Americas, Casualty
“…we feel that you truly created a team atmosphere with us, our outside counsel and XL [Catlin]. We felt the collaborative process you established in developing strategy, evaluating the case and working through the litigation and mediation process led to an excellent result. In short, the level of service [we] received from you and the XL [Catlin] team was superior…and for that we are extremely grateful.” Client, Americas, Bermuda – Casualty
Report a Claim
Check Claim Status
Gracechurch Award Winner Quality
XL Catlin earned the Gracechurch ‘Outstanding’ rating based on:
- Having over one in three service ratings in the ‘excellent’ range.
- Market leading ratings on Accessibility and Commerciality Brokers highly praising the efficiency, knowledge, and the willingness of the XL Catlin London Market claims team to go the extra mile