Insurance is a promise; our clients pay a premium, we promise to settle a covered loss . Our claims team will honor that promise in the fairest, most helpful way possible.

A Visible Presence

Our clients and brokers have regular clear communication with our claims team. Starting early in the client relationship, the team works closely with our underwriters and risk engineers so they’re better prepared to address the claim if there’s a loss.

From Stop to Go

It means that if the worst happens, we’re ready to go that extra mile. To be where clients need us, when they need us – to help them move forward, faster.

Making a Claim

We pride ourselves on providing exceptional service. When you make a claim, you can expect: a professional able to respond to you in a timely fashion

    A trained expert handling your enquiry
    A dedicated claims team to help you through the process
    Clear communications
    Regular updates on progress
    A fair assessment of your claim
  • Report a Loss
  • Submit an Enquiry
    • XL Group

      To contact the claims team enter your reference number below.

      * XL GlobalClaim, Legacy, Insured or Broker claim reference number

    • Catlin

      Email Us to contact our claims team.
  • AccessXL (Claims)

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