With the rapid pace of change and activity in the construction industry today, it’s easy for construction firms to become distracted and to lose focus on things that matter most. According to Gary Kaplan, President, North America Construction, it all starts and ends with building a strong team. When you do right by your team, your team will do right by your customers. And there’s one crucial part to all of this – ongoing, open communication. It’s what drives the team culture, says Gary. Here’s how.